{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free shipping across Canada on orders of CAD 100 or more; a flat CAD 25 shipping charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 14 September 2026. Where we ship We ship across Canada, to every province and territory. The delivery time below is the same wherever you are once your order has been handled. What shipping costs Shipping is free on orders of $100 or more. Below that, a flat $25 charge applies. You see the charge in your cart before you pay. You can also choose express shipping in the cart for $25. Express is a paid upgrade, so the charge applies to every express order, including orders that would otherwise ship free. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days, so allow about a week from ordering to arrival. Tracking Every order is tracked. You get an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not have a tracking number before the parcel is collected, so there is nothing to send sooner. Once you have it, you can follow the parcel on our Track Your Parcel page. Separate parcels Items in the same order can ship in more than one parcel and arrive on different days. If part of your order has arrived and you are not sure about the rest, email us and we will check. Questions before you order If you need an order by a certain date, email theteam@mybathrobe.net before you buy and we will tell you honestly whether it can get there in time.",
    "url": "https://mybathrobe.net/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from purchase under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. Rights under provincial consumer protection law for faulty or misdescribed goods apply to everything sold here and are unaffected. Returns and cancellations carry no extra charge.",
    "content": "Refunds & Returns Last updated 14 September 2026. Faulty, damaged or not as described This part matters most, and nothing else on this page takes away from it. Under the sale of goods and consumer protection laws of your province or territory, what we sell you has to be of merchantable quality, reasonably fit for the purpose it is sold for, and match how we described it. If it is not, tell us and we will put it right with a repair, a replacement or a refund. We pay the return postage. Email theteam@mybathrobe.net with your order number and a short note about the problem. A photograph of the item and the box helps us take a damaged parcel up with the courier. It is not a condition of your rights. Nothing on this page limits your rights under your province's consumer protection laws, or under the federal Competition Act, which prohibits false or misleading representations. Changed your mind? Our own 15 day policy Canada has no general federal cooling-off period for an online purchase, and we would rather say so than hint at a right you do not have. Provincial law can give you one in particular cases. Under Ontario's Consumer Protection Act, 2002, for example, you can cancel an internet agreement if the required information was not disclosed to you before you ordered, or if the goods do not arrive within 30 days of the delivery date you were given. Rights like these are yours whatever this page says. As our own policy, you can return a product within 15 days of the original purchase for an exchange or a refund. The product needs to have been bought from this website within the last 15 days, be in its original packaging, and come with your receipt, order confirmation or other proof of purchase. If you are returning something because you changed your mind, found a better price, it does not fit, you no longer need it or you ordered the wrong item, you pay the postage to send it back to the warehouse it came from. We refund the full price you paid for the goods, with nothing kept back. We cannot accept returns of products bought from a third-party retailer rather than from this website. Cancelling an order Any order can be cancelled free of charge until it has shipped. Most orders ship within 24 hours of ordering, so if you need to change or cancel a paid order, contact us within 12 hours. Once packing and shipping have started the order can no longer be cancelled, and the returns policy above applies instead. Damaged items If a product arrives damaged or with parts missing, tell us straight away with your order number. Our customer service team will arrange a replacement or a refund, and we cover the return postage. Wrong item sent If you receive something different from what you ordered, tell us straight away. We will fix it at no cost to you. Order not received If your order does not arrive, email us with your order number and we will chase it with the courier. If it cannot be found, we will send it again or refund you. How refunds are paid Refunds are processed 24 to 48 hours after the returned item reaches us. The money goes back to the way you paid, your card or your PayPal account, or we can hold it as credit for a future order if you ask for that. Your bank or PayPal can take a few more business days to show it. How to start a return Email theteam@mybathrobe.net with your name, the product, your order number and what you would like to do. We reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right warehouse and is matched to your order. If we cannot agree If you are unhappy with how we handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start. You can also contact the consumer protection office in your province or territory, or use the small claims court there.",
    "url": "https://mybathrobe.net/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Bathrobe Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 14 September 2026. This policy explains how Bathrobe Company Canada , a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"), handles personal information when you visit mybathrobe.net or buy from us. We handle it under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where they apply, the private-sector privacy laws of Quebec, Alberta and British Columbia. What we collect When you order: your name, email address, phone number, and delivery and billing address, plus what you bought and what you paid. When you pay: your card details go straight to Stripe, or you pay inside PayPal. We receive confirmation of payment, not your full card number. When you write to us or use a form: what you send us, and your contact details so we can reply. When you browse: if you accept analytics cookies, Google Analytics records pages viewed, the device and browser you use, and roughly where you are. Your basket is kept in your own browser's storage. Why we use it to take payment for your order, ship it and send you order and tracking emails; to answer your questions and handle returns and complaints; to understand how the site is used, if you have agreed to analytics cookies; to prevent fraud and keep records the law requires us to keep. We only send marketing emails if you have agreed to them, and every one has a way to unsubscribe. Who we share it with We share personal information only with the service providers that run the shop for us, and only what each one needs: Stripe and PayPal, to take payment; the supplier and courier who pack and deliver your order; our email service, to send order confirmations and replies; our order database and website hosting providers; Google, for analytics, if you accept analytics cookies; the provider of the chat assistant on our pages, if you use it. Some of these providers store or process information outside Canada, where it can be accessed by courts and authorities under the law of the country it is held in. We do not sell personal information. How long we keep it We keep order records for as long as we need them for the order, returns and warranty questions, and for the accounting and tax periods the law requires. After that we delete or anonymise them. Your choices and rights You can ask to see the personal information we hold about you, and ask us to correct it. You can withdraw your consent to marketing or analytics at any time. Use the \"Cookie settings\" link in the footer for cookies. You can ask us to delete information we no longer need to keep. Email theteam@mybathrobe.net to do any of these, and we will reply within 30 days. If you are not happy with how we have handled your information, tell us first and we will try to put it right. You can also complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca , or to the privacy commissioner of your province where one covers private businesses. Keeping it safe Checkout runs over an encrypted connection, payment details are handled by Stripe and PayPal, and access to order records is limited to the people who need it. No method of sending information over the internet is completely secure, but we take reasonable steps to protect what you give us. Children The shop is meant for adults. We do not knowingly collect information from children under 16. If you think a child has given us information, email us and we will delete it. Changes to this policy If we change this policy, the new version goes on this page with a new \"Last updated\" date. Contact us Bathrobe Company Canada, a division of Caruso Consulting Co Ltd Administration, Canada: 240 Richmond St W, Toronto, ON M5V 1V6, Canada Corporate address: Suite 53, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@mybathrobe.net International call centre: +66 (0) 98 391 3877",
    "url": "https://mybathrobe.net/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Bathrobe Company.",
    "content": "Terms & Conditions Last updated 14 September 2026. These terms apply when you use mybathrobe.net or buy from Bathrobe Company Canada , a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). Using the site or placing an order means you accept them, so please read them first. Using the website You may use this site to shop for yourself. You must not: use it in a way that breaks the law; upload or send anything containing a virus or other harmful code, or anything that is defamatory, obscene or infringes someone else's rights; try to get into our systems without permission, or interfere with how the site works; copy or reuse our text, photographs or design without our written permission. By using the site you confirm you are 18 or older. If you are under 18, please use it only with a parent or guardian. Products and descriptions We describe our products as accurately as we can, including fabric and size where the listing gives them. Colours can look different on different screens, and there can be small differences between production batches. Prices Prices are shown in Canadian dollars. The total at checkout, including any shipping charge, is the amount you pay. If we find a pricing mistake on an order you have placed, we will contact you before it ships and you can choose to go ahead at the right price or cancel for a full refund. Orders Placing an order is an offer to buy. The contract is formed when we confirm and ship your order. We can refuse or cancel an order, for example if an item is out of stock or we suspect fraud. If we cancel an order you have paid for, we refund it in full. Please give us the right delivery and contact details. We cannot be responsible for delays caused by a wrong address. Payment Payment is taken at checkout by card through Stripe or through PayPal, over an encrypted connection. We never see or store your full card number. Shipping, returns and cancellations Delivery times and costs are on our Shipping page, and returns, refunds and cancellations are on our Refunds & Returns page. Both form part of these terms. Our liability We are not responsible for losses that were not a foreseeable result of something we did wrong, or for business losses. Where we are responsible for a loss connected with an order, our liability is limited to what you paid for that order, as far as the law allows. None of this limits liability that the law does not allow us to limit, and none of it affects your rights under the consumer protection and sale of goods laws of your province or territory. See also our Limited Liability Indemnity page. Changes to these terms We may update these terms. The version on this page when you place an order is the one that applies to that order. Contact us Bathrobe Company Canada, a division of Caruso Consulting Co Ltd Administration, Canada: 240 Richmond St W, Toronto, ON M5V 1V6, Canada Corporate address: Suite 53, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@mybathrobe.net International call centre: +66 (0) 98 391 3877",
    "url": "https://mybathrobe.net/terms-and-conditions/"
  }
}