Complaints Handling Policy

Last updated 14 September 2026.

Our commitment

We are committed to good service and to dealing with complaints quickly and fairly. We want to work with you to sort out a problem, not around you.

How to make a complaint

Email caseresolution@customersupport.care. Please include your order number and as much detail as you can, so we understand the problem the first time. Your complaint is recorded and passed to the right person to deal with it.

How we handle it

We reply as soon as we can. The person handling your complaint will tell you what they looked into, what they found, and a fair way to put things right.

If we cannot agree

If we cannot resolve your complaint between us, you can contact the consumer protection office in your province or territory. Nothing in this policy affects your rights under the law.

Your personal information

We keep a record of each complaint and how it ended, so we can fix problems at their source. We handle that information under our Privacy Policy.